3-Day Money Back Guarantee
At Group7Cars, we understand the importance of customer satisfaction and strive to ensure a seamless car buying experience. To demonstrate our commitment to quality and service, we offer a minimum 3-day money back guarantee on all vehicles.
Conditions for Return
To be eligible for a return, please ensure the following conditions are met:
- Mileage: The vehicle should not have been driven more than 150 miles from the point of purchase. Any excess mileage will incur a charge of £1 per mile.
- Condition: The vehicle must be returned in the same condition as it was delivered. Any additional cosmetic or mechanical damage caused while in your possession will be assessed and deducted from the refund amount.
- Documentation: All keys, manuals, service books, and accessories originally supplied with the vehicle must be returned.
How to Return a Vehicle
- Contact Us: Reach out to the dealership where you purchased the vehicle to initiate the return process.
- Inspection: A dealership representative will inspect the vehicle to ensure it meets the return conditions.
- Refund Processing: Once the inspection is complete and the vehicle is accepted, the refund will be processed within 10 business days. The refund will be issued to the original payment method.
Fair Use Policy
During the 3-day period, please adhere to the following guidelines to qualify for the money back guarantee:
- Usage: Drive the car for no more than 150 miles.
- Care: Maintain the vehicle in the condition it was delivered.
- Legal Compliance: Fulfill all legal responsibilities, including taxes, insurance, and fines.
Frequently Asked Questions
- What if I exceed the mileage limit? Any mileage beyond the 150-mile limit will incur a charge of £1 per mile, deducted from the refund amount.
- What if I financed the car? If the car was purchased through financing arranged by us, we will refund the finance provider. If you used an external finance provider, you will need to settle with them directly.
- How do I return the vehicle? Contact the dealership to arrange a return. Ensure all supplied items (keys, manuals, accessories) are included.
- What if there is damage to the vehicle? Any new damage will be assessed and deducted from your refund. If the damage is extensive, the return may not be accepted, and you will need to claim on your insurance.
- How long does it take to process a refund? Refunds are processed within 10 business days of the vehicle’s return and inspection. Depending on your bank, it may take an additional few days for the funds to appear in your account.
By incorporating these best practices, we ensure a transparent and customer-friendly return policy that prioritizes your satisfaction and peace of mind.